This interactive workshop focuses on avoiding the most costly hiring mistakes and includes specific strategies for:

• Developing a clear responsibilities and accountabilities of the position to be filled
• Creating an effective job description
• Behavioral Interviewing techniques
• Evaluating and Selecting Position Candidates

Learn to use conflict as a tool that sparks innovation and not chaos. This insightful workshop inspires participants to look for the issues – not the personalities- behind the conflict.

Participants who attend this workshop will be able to:

• Understand the role of communication styles in igniting workplace conflict
• Maintain positive relationships through times of conflict'
• Understand and identify common causes of conflict
• Develop effective strategies for managing conflict

When employees report for work each day, they bring with them any and all issues both work related and personal. It is no longer possible to simply take the position of "check your personal problems at the door". To effectively manage teams today, supervisors and managers need to be skilled in addressing challenging workplace behaviors.

In this workshop, participants will learn to:

• Identify the source of the challenging behavior without labeling staff members
• Develop a strategy for intervening when behavior interferes with productivity
• Use specific and effective communication techniques to coach challenging staff members into improved performance 

To remain competitive and flexible in today's climate, managers and supervisors need to become leaders. Developing leaders is a challenging process because it involves multiple disciplines including problem solving, critical thinking, communicating ideas and delivering results. This workshop focuses on effective decision making, altering organizational behaviors, managing organizational change and articulating visions that are strategic, persuasive and measureable.

While organizational change is vital to the growth and success of any business, it is a difficult process to implement.  Major projects, mergers and acquisitions fail between 40 to 80 percent of the time based challenges of staff and interpersonal aspects of change management.

This hands on workshop provides participants with the latest in Change Management research as well as hands on practice to apply to your own specific change initiative.

Participants attending this workshop will learn:

• The process of change management 
• The role of leadership in change
• Stakeholder model
• Power and politics
• Work systems model and levers of change
• Change implementation
• Overcoming obstacles to change

A key role of every leader is to continually build effective and productive teams. Unfortunately, managers and supervisors often sabotage team building efforts on a daily basis through a lack of clarity, focus and empowerment. Our team building workshops are designed to empower teams and team leaders with the most up to date strategies and tools to build and sustain powerful team performance.

Attendees in this workshop will learn to:

• Identify characteristics of effective teams
• Discuss the different aspects and stages of team development and the implications for team functioning
• Explore issues around team diversity and its contribution to team dynamics
• Present special issues with teams and the manager's role in maintaining team effectiveness

This powerful workshop provides the basics for developing and sustaining a performance-focused culture. The model presented in this workshop engages organizations to think outside the box and get their hands on the specific tools that contribute to consistent and excellent performance.

The workshop and the tools it provides will help participants:

• Communicate in clear language with managers and individual employees about the sources of substandard performance as well as defining criteria for exemplary performance.
• Develop alignment with managers and teams about how to address performance problems and how to leverage performance strengths.
• Develop CQI systems and interventions that optimize cost-effectiveness and employee engagement

Violence and violent behaviors are on the rise. Increasingly, violent actions are playing out in the workplace with long-lasting and devastating consequences. This workshop presents skills and strategies designed to increase workplace safety, as well as identifying the types and levels of workplace violence.

Participants in this workshop will learn to:

• Identify workplace threats
• Recognize the types and levels of violence
• Learn conflict management skills 
• Identify the next steps in the planning

Substance abuse is an issue being confronted by organizations daily. Alcohol and substance abuse increases workplace accidents, and provides challenges to workplace morale, safety and productivity, Providing education on this topic is proven both helpful and critical in American workplaces.

Participants attending this workshop will:

• Review the dangers of drug and alcohol abuse
• Learn how to determine when drug use is out of control
• Explore behaviors that support continued abuse
• Understand the benefits of being drug-free

This two-hour supervisory training meets the new California mandate affecting employers within the state who employ 50 or more people. This workshop uses both interactive exercises and direct instruction, and enables supervisors to understand their vital role in creating a respectful, harassment-free work environment. Supervisors will also learn techniques for effectively intervening to stop inappropriate workplace behavior.